FAQs

FAQs2017-04-01T09:35:01+00:00

Our knowledge base

We are here to answer any questions you might have about studying through VTS.

Client Handbook2018-12-17T08:04:20+00:00

The purpose of this handbook is to provide you with a quick reference about training programs, policies and processes, roles and responsibilities guiding you through your learning experience with Vocational Training Services.

Download our Client Handbook
Refunds Policy2018-01-22T00:13:01+00:00

These set of procedures contain the knowledge required to lodge/request a refund.

Read our full Refunds Policy
Appeals Policy2018-01-22T00:11:00+00:00

These set of procedures contain the knowledge required to lodge/present a complaint.

Read our full Appeals Policy
Complaints Policy2017-08-01T13:37:28+00:00

The object of this policy is to ensure that Vocational Training Services staff act in a professional manner at all times, the policy provides clients with a clear process to register a complaint. It ensures all parties involved are kept informed of the resulting actions and outcomes.

Read our full Complaints Policy
Why choose VTS?2017-03-22T02:10:07+00:00

At VTS, we understand that each individual has different strengths when it comes to learning. Our trainers work in partnership with each student to ensure they get the most from their experience. We offer support and mentoring relevant to each student’s needs to ensure the skills being taught are relevant to the workforce.

What is involved in the enrolment process?2017-03-22T02:11:34+00:00

We believe it is important to be available throughout the training process, from enrolment through to graduation. Once you have filled in and submitted an enrolment form, one of our people will be in touch to guide you through the next steps.

Is my course nationally recognised?2017-03-22T02:12:52+00:00

As a Nationally Accredited Training Organisation, our Certificate and Diploma level courses are recognised both nationally and internationally. Our registration number is 51843, and our scope of courses is available via www.training.gov.au.

Will my previous work experience be recognised?2017-03-22T02:13:37+00:00

Absolutely! You can apply for recognition of prior learning should you feel your work experience covers the requirements of the module. You will need to provide evidence to be approved. You can discuss this with your trainer at any point, however this is usually done one commencement of the course.

What do I need to bring?2017-03-22T02:14:45+00:00

Personal Information

By law, a Registered Training Organisation is required to obtain assessment records for 30 years. Paper copies are disposed of securely and we have very strict Privacy and Confidentiality Policies to ensure the integrity of all your private information.

Any student under the age of 18 must have parental permission to release information. At VTS we are very proud of our students and the work we do. We use Social Media to publicly celebrate the achievement of our students and trainers, and therefore may ask students to sign a photo release form on enrolment to gain permission to use these images. VTS will not post anything without written consent.

Complaints

Our trainers will always give feedback and give you the opportunity to discuss any concerns you may have about the content, standard of training, and assessment tasks. Should you feel that these issues have not been addressed, you may lodge a written complaint to the Training Manager or Managing Director. We take any concerns very seriously however, should you feel that your complaint has not been rectified through these channels, you may lodge a formal complaint through the Training Accreditation Complaints team.

We believe in continuously improving the services we offer, and ask each student to complete a feedback form on completion of training to ensure our services and trainers are meeting our standards.

Where are you located?2017-03-22T02:17:04+00:00

Our head office is located in South Perth. However, our trainers and staff regularly travel to regional areas in the Kimberly, Pilbara, South West and the Great Southern Districts. Keep up to date with our visits via our Facebook page.

For more information about our location or to get directions to our premises, visit the Contact Us page.

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