Policies & Procedures

These set of procedures contain the knowledge required to lodge/present a complaint.

The purpose of this policy is to outline how Vocational Training Services complies with the Privacy Act 1988 including the 13 Australian Privacy Principles (APPs) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

The purpose of this handbook is to provide you with a quick reference about training programs, policies and processes, roles and responsibilities guiding you through your learning experience with Vocational Training Services.

The object of this policy is to ensure that Vocational Training Services staff act in a professional manner at all times, the policy provides clients with a clear process to register a complaint. It ensures all parties involved are kept informed of the resulting actions and outcomes.

The purpose of this policy is to outline how Vocational Training Services complies with Privacy Act 1988 and Australian Privacy Principles (APPs).

These set of procedures contain the knowledge required to lodge/request a refund.

We are committed to providing fair and inclusive access to training for everyone. This policy outlines how we remove barriers, support diverse learners and promote culturally safe environments across all our programs.

The safety and wellbeing of children and young people is our highest priority. This policy outlines how we identify, prevent and respond to risks for students under 18 in all our training environments.

We are committed to maintaining safe, respectful and inclusive environments for all students, staff and stakeholders. This policy sets out the standards of behaviour expected across all our activities and how we respond to bullying, harassment and discrimination.

This document outlines the standards of behaviour expected of all students enrolled with Vocational Training Services. It supports a safe, respectful and productive learning environment where everyone can participate free from disruption or misconduct.

We recognise that life circumstances can affect a student’s ability to participate in training. This policy outlines how we identify wellbeing needs, provide appropriate support and maintain safe learning environments for all students.