These set of procedures contain the knowledge required to lodge/present a complaint.

The purpose of this policy is to outline how Vocational Training Services complies with the Privacy Act 1988 including the 13 Australian Privacy Principles (APPs) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

The purpose of this handbook is to provide you with a quick reference about training programs, policies and processes, roles and responsibilities guiding you through your learning experience with Vocational Training Services.

The object of this policy is to ensure that Vocational Training Services staff act in a professional manner at all times, the policy provides clients with a clear process to register a complaint. It ensures all parties involved are kept informed of the resulting actions and outcomes.

The purpose of this policy is to outline how Vocational Training Services complies with Privacy Act 1988 and Australian Privacy Principles (APPs).

These set of procedures contain the knowledge required to lodge/request a refund.