Policies & Procedures
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Appeals Policy
View DocumentThese set of procedures contain the knowledge required to lodge/present a complaint.
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Australian Privacy Principles Policy
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Client Handbook
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Complaints Policy
View DocumentThe object of this policy is to ensure that Vocational Training Services staff act in a professional manner at all times, the policy provides clients with a clear process to register a complaint. It ensures all parties involved are kept informed of the resulting actions and outcomes.
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Privacy Policy
View DocumentThe purpose of this policy is to outline how Vocational Training Services complies with Privacy Act 1988 and Australian Privacy Principles (APPs).
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Refunds Policy
View DocumentThese set of procedures contain the knowledge required to lodge/request a refund.