Introduction
Looking to get a head start in your business career? The Certificate II in Workplace Skills at VTS is the perfect entry-level qualification for those beginning their journey in a business, administrative, or customer service environment.
The Certificate II in Workplace Skills provides immersive, hands-on training through role plays and simulations that mirror real business environments. With access to business templates and expert guidance, you’ll be ready to apply your skills in any workplace.
Unlock your potential and open the door to exciting career opportunities. Contact VTS to learn more and take the first step towards a successful business career.
Pathways
Participants and employers are provided with advice on employment and further training pathways throughout the delivery of the program. While VTS may not offer all the qualifications indicated within the pathway, we identify relevant progression that may be attained:
Training Pathways
BSB30120 – Certificate III in Business
Employment Pathway
Employment outcomes resulting from the completion of this course may include the following roles:
- Receptionist
- Administration Assistant
- Customer Service Assistant
Course Outline
CORE UNITS
| Unit Code |
Unit Description |
| BSBCMM211 |
Apply communication skills |
| BSBOPS201 |
Work effectively in business environments |
| BSBPEF202 |
Plan and apply time management |
| BSBSUS211 |
Participate in sustainable work practices |
| BSBWHS211 |
Contribute to the health and safety of self and others |
ELECTIVE UNITS
| Unit Code |
Unit Description |
| BSBCRT201 |
Develop and apply thinking and problem-solving skills |
| BSBTEC201 |
Use business software applications |
| BSBOPS203 |
Deliver a service to customers |
| BSBPEF101 |
Plan and prepare for work readiness |
| BSBTWK201 |
Work effectively with others |
• To achieve this nationally accredited qualification, 10 units must be completed; 5 core units and 5 elective units.
Entry Requirements
There are no entry requirements to study this qualification, although students must be able to provide a Unique Student Identifier (USI) and identification.
Students must also complete a short Language, Literacy and Numeracy (LLN) assessment to assist VTS in identifying a learner’s eligibility and individual needs.
Eligibility Requirements
Eligibility for funded training is determined by the Government of Western Australia Department of Training and Workforce Development and may change from time to time.
To check the most up-to-date requirements, please view the eligibility criteria here.
Learning Resources
VTS provides the student with the required learning resources.
Skills Recognition
Students may be eligible for recognition of prior learning or credit transfers, reducing the time and cost of their studies.
Recognition of Prior Learning (RPL)
At VTS, we recognise that you may have gained skills and knowledge through previous work, study or life experience. Recognition of Prior Learning (RPL) is a formal assessment process that allows us to evaluate these existing skills and, where appropriate, give you credit for what you already know.
RPL can help reduce the amount of training you need to complete if your previous skills and experience meet the requirements for your course. Our team can talk you through the process and help you understand if it’s right for you.
If you believe you may be eligible, you will need to provide evidence of your skills and knowledge. This evidence must be:
- Authentic – your own work
- Sufficient – enough to show consistent competence over time
- Current – up to date with industry standards and practices
- Valid – relevant to the unit or qualification being assessed
To discuss RPL and whether it applies to your situation, please speak with our Student Services team or your trainer.
Credit Transfer
If you have previously completed units of competency that are equivalent to those in your course, you may be able to receive a credit transfer. This means you won’t need to repeat training for units you’ve already achieved.
To apply, you’ll need to provide certified copies of your qualification or statement of attainment, or your USI transcript. We will verify your documents with the issuing RTO or the national register before awarding any credit.
