BSB20120 - Certificate II in Workplace Skills

Introduction

The BSB20120 Certificate II in Workplace Skills qualification is designed to suit workplace-based trainees who are employed in an entry-level business, administrative or customer service environment. The qualification is developed to give participants entering the business and general related industries the necessary workplace skills to perform the job role of a junior-level team member, typically with responsibility for executing defined tasks under supervision.

The qualification reflects the role of individuals in a variety of junior positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context and under direct supervision.

Pathways

Participants and employers are provided with advice on employment and further training pathways throughout the delivery of the program. While VTS may not offer all the qualifications indicated within the pathway, we identify relevant progression that may be attained:

Training Pathways
BSB30120 – Certificate III in Business

Employment Pathway
Employment outcomes resulting from the completion of this course may include the following roles:
Receptionist
Administration Assistant
Customer Service Assistant

Mode of Study

All face-to-face training and assessment is conducted in the student’s workplace.

Entry Requirements

There are no entry requirements for this qualification. However, Vocational Training Services will address any individual requirements on a case-by-case basis.

Learning Resources

VTS provides the student with the required learning resources.

Recognition of Prior Learning

RPL is available, please contact VTS for more information.

This course is designed to reflect the role of individuals in a variety of entry level administrative and business positions.