Introduction
Looking to get a head start in your business career? The Certificate II in Workplace Skills at VTS is the perfect entry-level qualification for those beginning their journey in a business, administrative, or customer service environment.
The Certificate II in Workplace Skills provides immersive, hands-on training through role plays and simulations that mirror real business environments. With access to business templates and expert guidance, you’ll be ready to apply your skills in any workplace.
Unlock your potential and open the door to exciting career opportunities. Contact VTS to learn more and take the first step towards a successful business career.
Pathways
Participants and employers are provided with advice on employment and further training pathways throughout the delivery of the program. While VTS may not offer all the qualifications indicated within the pathway, we identify relevant progression that may be attained:
Training Pathways
BSB30120 – Certificate III in Business
Employment Pathway
Employment outcomes resulting from the completion of this course may include the following roles:
- Receptionist
- Administration Assistant
- Customer Service Assistant
Course Outline
CORE UNITS
| Unit Code |
Unit Description |
| BSBCMM211 |
Apply communication skills |
| BSBOPS201 |
Work effectively in business environments |
| BSBPEF202 |
Plan and apply time management |
| BSBSUS211 |
Participate in sustainable work practices |
| BSBWHS211 |
Contribute to the health and safety of self and others |
ELECTIVE UNITS
| Unit Code |
Unit Description |
| BSBCRT201 |
Develop and apply thinking and problem-solving skills |
| BSBTEC201 |
Use business software applications |
| BSBOPS203 |
Deliver a service to customers |
| BSBPEF101 |
Plan and prepare for work readiness |
| BSBTWK201 |
Work effectively with others |
• To achieve this nationally accredited qualification, 10 units must be completed; 5 core units and 5 elective units.
Entry Requirements
There are no entry requirements to study this qualification, although students must be able to provide a Unique Student Identifier (USI) and identification.
Students must also complete a short Language, Literacy and Numeracy (LLN) assessment to assist VTS in identifying a learner’s eligibility and individual needs.
Delivery
The delivery of this course includes classroom-based face to face training, practical training and supported self-study and research.
Eligibility Requirements
To be eligible for government subsidised training you must:
- Be an Australian citizen, Permanent Resident, or hold an eligible visa:
- Holders of a sub-class 300, 309, 444, 445, 461, 785, 790, or 820 visa.
- Secondary holders of a temporary visa of sub-class 188, 457, 482, 489, 491, or 494 visa.
- Holders of a Bridging Visa E (sub-classes 050 and 051) where the visa holder has made a valid application for a visa of sub-class 785 or 790.
- Ukraine citizens who are holders of a visa sub-class 449 or 786.
- Afghan citizens who are holders of a visa sub-class 449.
- Holders of a bridging visa who are eligible to work, and who have made a valid application for a sub-class 866.
- Your primary residence must be in Western Australia.
- You must no longer be attending school.
- Be at least 15 years old.
Learning Resources
VTS provides the student with the required learning resources.
Recognition of Prior Learning
RPL is available, please contact VTS for more information.
