Introduction
Ready to start your new hospitality career? Study the SIT20322 Certificate II in Hospitality!
This entry-level qualification designed for individuals starting their career in the hospitality industry. It provides foundational skills and knowledge essential for various roles in hospitality settings such as restaurants, cafés, hotels, and bars. The course is ideal for individuals new to hospitality, and those seeking to start a career in food and beverage services, front-of-house operations, or customer service.
Providing a foundation for further study or entry-level roles in the hospitality industry, you will learn key skills including:
- Basic customer service and communication skills
- Food and beverage preparation and service
- Workplace safety and hygiene practices
- Basic problem-solving and conflict resolution skills
Pathways
Participants and employers are provided with advice on employment and further training pathways throughout the delivery of the program. While VTS may not offer all the qualifications indicated within the pathway, we identify relevant progression that may be attained:
Training Pathways
SIT20421 – Certificate II in Cookery
SIT30622 – Certificate III in Hospitality
Employment Pathway
Employment outcomes resulting from the completion of this course may include:
- Food and Beverage Attendant
- Hospitality Assistant
- Housekeeper
- Receptionist/Front office Assistant
Course Outline
CORE UNITS
| Unit Code |
Unit Description |
| BSBTWK201 |
Work effectively with others |
| SITHIND006 |
Source and use information on the hospitality industry |
| SITHIND007 |
Use hospitality skills effectively |
| SITXCOM007 |
Show social and cultural sensitivity |
| SITXCCS011 |
Interact with customers |
| SITXWHS005 |
Participate in safe work practices |
ELECTIVE UNITS
| Unit Code |
Unit Description |
| SITXFSA005 |
Use hygienic practices for food safety |
| SITXFSA006 |
Participate in safe food handling practices |
| SITHFAB024* |
Prepare and serve non-alcoholic beverages |
| SITHFAB021 |
Provide responsible service of alcohol |
| SIRXCEG008 |
Manage disrespectful, aggressive, or abusive customers |
| SITXCCS014 |
Provide service to customers |
• To achieve this nationally accredited qualification, 12 units must be completed; 6 core units and 6 elective units.
* Units marked with an * require SITXFSA005 Use hygienic practices for food safety to be completed as a prerequisite unit.
Entry Requirements
There are no entry requirements to study this qualification, although students must be able to provide a Unique Student Identifier (USI) and identification.
Students must also complete a short Language, Literacy and Numeracy (LLN) assessment to assist VTS in identifying a learner’s eligibility and individual needs.
Delivery
The delivery of this course includes classroom-based face to face training, practical training and supported self-study and research.
Eligibility Requirements
Eligibility for funded training is determined by the Government of Western Australia Department of Training and Workforce Development and may change from time to time.
To check the most up-to-date requirements, please view the eligibility criteria here.
Learning Resources
VTS provides the student with the required learning resources.
Recognition of Prior Learning
RPL is available, please contact VTS for more information.
