Introduction
Are you ready to step into the exciting and fast-paced world of retail? The SIR20216 Certificate II in Retail Services is your gateway to a rewarding career in one of the most dynamic industries around.
This nationally recognised qualification is perfect for those starting out in retail or looking to build on their foundational skills. You’ll gain hands-on experience and practical knowledge to excel in entry-level roles like frontline team member, customer service assistant or point-of-sale operator.
This course is perfect for those just starting out in retail or looking to formalise their skills with a nationally recognised qualification.
Pathways
Participants are provided with advice on employment opportunities throughout the delivery of the program. While VTS may not offer all the qualifications indicated within the pathway, we identify relevant progression that may be attained:
Training Pathways
SIR30216 – Certificate III in Retail
Employment Pathway
Employment outcomes resulting from the completion of this course may include the following roles:
Course Outline
CORE UNITS
| Unit Code |
Unit Description |
| SIRXCEG001 |
Engage the customer |
| SIRXCOM001 |
Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 |
Work effectively in a service environment |
| SIRXIND003 |
Organise personal work requirements |
| SIRXPDK001 |
Advise on products and services |
| SIRXRSK001 |
Identify and respond to security risks |
| SIRXWHS002 |
Contribute to workplace health and safety |
ELECTIVE UNITS
| Unit Code |
Unit Description |
| SIRRINV001 |
Receive and handle retail stock |
| SIRRMER001 |
Produce visual merchandise displays |
| SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
| BSBPEF101 |
Plan and prepare for work readiness |
| SIRXCOM002 |
Work effectively in a team |
• To achieve this nationally accredited qualification, 12 units must be completed; 7 core units and 5 elective units.
Entry Requirements
There are no entry requirements to study this qualification, although students must be able to provide a Unique Student Identifier (USI) and identification.
Students must also complete a short Language, Literacy and Numeracy (LLN) assessment to assist VTS in identifying a learner’s eligibility and individual needs.
Delivery
The delivery of this course includes classroom-based face to face training, practical training and supported self-study and research.
Eligibility Requirements
Eligibility for funded training is determined by the Government of Western Australia Department of Training and Workforce Development and may change from time to time.
To check the most up-to-date requirements, please view the eligibility criteria here.
Learning Resources
VTS provides the student with the required learning resources.
Skills Recognition
Students may be eligible for recognition of prior learning or credit transfers, reducing the time and cost of their studies.
Recognition of Prior Learning (RPL)
At VTS, we recognise that you may have gained skills and knowledge through previous work, study or life experience. Recognition of Prior Learning (RPL) is a formal assessment process that allows us to evaluate these existing skills and, where appropriate, give you credit for what you already know.
RPL can help reduce the amount of training you need to complete if your previous skills and experience meet the requirements for your course. Our team can talk you through the process and help you understand if it’s right for you.
If you believe you may be eligible, you will need to provide evidence of your skills and knowledge. This evidence must be:
- Authentic – your own work
- Sufficient – enough to show consistent competence over time
- Current – up to date with industry standards and practices
- Valid – relevant to the unit or qualification being assessed
To discuss RPL and whether it applies to your situation, please speak with our Student Services team or your trainer.
Credit Transfer
If you have previously completed units of competency that are equivalent to those in your course, you may be able to receive a credit transfer. This means you won’t need to repeat training for units you’ve already achieved.
To apply, you’ll need to provide certified copies of your qualification or statement of attainment, or your USI transcript. We will verify your documents with the issuing RTO or the national register before awarding any credit.
