Introduction
Are you ready to step into the exciting and fast-paced world of retail? The SIR20216 Certificate II in Retail Services is your gateway to a rewarding career in one of the most dynamic industries around.
This nationally recognised qualification is perfect for those starting out in retail or looking to build on their foundational skills. You’ll gain hands-on experience and practical knowledge to excel in entry-level roles like frontline team member, customer service assistant or point-of-sale operator.
This course is perfect for those just starting out in retail or looking to formalise their skills with a nationally recognised qualification.
Pathways
Participants are provided with advice on employment opportunities throughout the delivery of the program. While VTS may not offer all the qualifications indicated within the pathway, we identify relevant progression that may be attained:
Training Pathways
SIR30216 – Certificate III in Retail
Employment Pathway
Employment outcomes resulting from the completion of this course may include the following roles:
Course Outline
CORE UNITS
| Unit Code |
Unit Description |
| SIRXCEG001 |
Engage the customer |
| SIRXCOM001 |
Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 |
Work effectively in a service environment |
| SIRXIND003 |
Organise personal work requirements |
| SIRXPDK001 |
Advise on products and services |
| SIRXRSK001 |
Identify and respond to security risks |
| SIRXWHS002 |
Contribute to workplace health and safety |
ELECTIVE UNITS
| Unit Code |
Unit Description |
| SIRRINV001 |
Receive and handle retail stock |
| SIRRMER001 |
Produce visual merchandise displays |
| SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
| BSBPEF101 |
Plan and prepare for work readiness |
| SIRXCOM002 |
Work effectively in a team |
• To achieve this nationally accredited qualification, 12 units must be completed; 7 core units and 5 elective units.
Entry Requirements
There are no entry requirements to study this qualification, although students must be able to provide a Unique Student Identifier (USI) and identification.
Students must also complete a short Language, Literacy and Numeracy (LLN) assessment to assist VTS in identifying a learner’s eligibility and individual needs.
Delivery
The delivery of this course includes classroom-based face to face training, practical training and supported self-study and research.
Eligibility Requirements
To be eligible for government subsidised training you must:
- Be an Australian citizen, Permanent Resident, or hold an eligible visa:
- Holders of a sub-class 300, 309, 444, 445, 461, 785, 790, or 820 visa.
- Secondary holders of a temporary visa of sub-class 188, 457, 482, 489, 491, or 494 visa.
- Holders of a Bridging Visa E (sub-classes 050 and 051) where the visa holder has made a valid application for a visa of sub-class 785 or 790.
- Ukraine citizens who are holders of a visa sub-class 449 or 786.
- Afghan citizens who are holders of a visa sub-class 449.
- Holders of a bridging visa who are eligible to work, and who have made a valid application for a sub-class 866.
- Your primary residence must be in Western Australia.
- You must no longer be attending school.
- Be at least 15 years old.
Learning Resources
VTS provides the student with the required learning resources.
Recognition of Prior Learning
RPL is available, please contact VTS for more information.
