SIR20216 - Certificate II in Retail Services

This course is designed to give individuals the necessary skills to perform the job role of a retail sales assistant.

Fee for Service: $2900.00

Funded Program: $991.25

Concession: $295.85

The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as resource fees and other fees.

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Introduction

This qualification is designed to suit workplace-based trainees who are employed in a retail service role within a retail business.  It is a comprehensive course designed to give participants entering the retail industry the necessary skills to perform the job role of a retail assistant.

The qualification provides a pathway to work in many retail industry sectors and is suitable for a diverse range of retail-oriented employers.

This qualification is targeted towards (but not exclusive to) School Based Trainees, who are employed in a retail business part-time, while also continuing their school education.  Typical School Based Trainees will work between 7.5 and 20 hours per week as part of their employment arrangements.

Expected learner characteristics include:

  • Generally young, with limited work experience in the industry at the time of commencement
  • Minimal LL&N barriers in most cases as learners are engaged in full-time schooling at Year 11 or 12 level
  • Will likely have some prior knowledge and experience with OH&S and customer service skills as a result of non-accredited training and job role work experience prior to commencement of training (i.e. at commencement of employment – training typically commences at least 6 weeks after employment commences for SBTs)