Introduction
Studying the SIR30216 Certificate III in Retail will equip you with the skills necessary to thrive in the competitive retail industry, whether you’re starting out or aiming for career advancement.
You will gain a foundational understanding of the retail industry, focusing on essential skills and knowledge necessary for success in entry-level retail positions. It provides the knowledge to work in a diverse range of retail settings including key concepts in customer service, store operations and sales techniques.
Pathways
Participants are provided with advice on employment opportunities in conjunction with workplace training options (up-skilling) throughout the delivery of the program. While VTS may not offer all the qualifications indicated within the pathway, we identify relevant progression that may be attained:
Training Pathways
SIT40316 – Certificate IV in Retail Management
Employment Pathway
Employment outcomes resulting from the completion of this course may include the following roles:
- Sales Assistant
- Merchandiser
- Supervisor
Course Outline
CORE UNITS
| Unit Code |
Unit Description |
| SIRXCEG001 |
Engage the customer |
| SIRXCEG002 |
Assist with customer difficulties |
| SIRXCEG003 |
Build customer relationships and loyalty |
| SIRXCOM002 |
Work effectively in a team |
| SIRXIND001 |
Work effectively in a service environment |
| SIRXRSK001 |
Identify and respond to security risks |
| SIRXSLS001 |
Sell to the retail customer |
| SIRXWHS002 |
Contribute to workplace health and safety |
ELECTIVE UNITS
| Unit Code |
Unit Description |
| SIRXIND002 |
Organise and maintain a store environment |
| SIRXIND003 |
Organise personal work requirements |
| SIRXPDK001 |
Advise on products and services |
| CHCDIV001 |
Work with diverse people |
| BSBPEF101 |
Plan and prepare for work readiness |
• To achieve this nationally accredited qualification, 13 units must be completed; 8 core units and 5 elective units.
Entry Requirements
There are no entry requirements to study this qualification, although students must be able to provide a Unique Student Identifier (USI) and identification.
Students must also complete a short Language, Literacy and Numeracy (LLN) assessment to assist VTS in identifying a learner’s eligibility and individual needs.
Delivery
The delivery of this course includes classroom-based face to face training, practical training and supported self-study and research.
Eligibility Requirements
To be eligible for government subsidised training you must:
- Be an Australian citizen, Permanent Resident, or hold an eligible visa:
- Holders of a sub-class 300, 309, 444, 445, 461, 785, 790, or 820 visa.
- Secondary holders of a temporary visa of sub-class 188, 457, 482, 489, 491, or 494 visa.
- Holders of a Bridging Visa E (sub-classes 050 and 051) where the visa holder has made a valid application for a visa of sub-class 785 or 790.
- Ukraine citizens who are holders of a visa sub-class 449 or 786.
- Afghan citizens who are holders of a visa sub-class 449.
- Holders of a bridging visa who are eligible to work, and who have made a valid application for a sub-class 866.
- Your primary residence must be in Western Australia.
- You must no longer be attending school.
- Be at least 15 years old.
Learning Resources
VTS provides the student with the required learning resources.
Recognition of Prior Learning
RPL is available, please contact VTS for more information.
