Introduction
Take your retail career to the next level with the Certificate IV in Retail Management. Designed for individuals ready to embrace leadership, this qualification equips you with the skills to confidently manage staff, oversee business operations and drive success in a dynamic retail environment.
This course is perfect for those currently working in retail or aspiring to step into supervisory or management roles. It provides a pathway into diverse retail environments, including speciality stores, supermarkets, department stores and quick-service restaurants.
With this qualification, you’ll gain the confidence and capability to lead frontline teams, implement organisational standards and deliver real results.
Pathways
Participants are provided with advice on employment opportunities in conjunction with workplace training options (up-skilling) throughout the delivery of the program. While VTS may not offer all the qualifications indicated within the pathway, we identify relevant progression that may be attained:
Training Pathways
SIR50116 – Diploma of Retail Management
BSB50420 – Diploma of Leadership and Management
Employment Pathway
Employment outcomes resulting from the completion of this course may include the following roles:
- Team Leader
- Supervisor
- Manager
Course Outline
CORE UNITS
| Unit Code |
Unit Description |
| SIRRRTF002 |
Monitor store retail financials |
| SIRXCEG004 |
Create a customer-centric culture |
| SIRXHRM002 |
Maintain employee relations |
| SIRXMGT002 |
Lead a frontline team |
| SIRXRSK002 |
Maintain store security |
| SIRXSLS003 |
Achieve sales results |
| SIRXWHS003* |
Maintain workplace health and safety |
ELECTIVE UNITS
| Unit Code |
Unit Description |
| SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
| SITXHRM009 |
Roster staff |
| BSBLDR411 |
Demonstrate leadership in the workplace |
| BSBPEF402 |
Develop personal work priorities |
* SIRXWHS002 is a prerequisite unit for core unit SIRXWHS003. Where a student does not hold the prerequisite unit, SIRXWHS002 will be included as an alternative elective and delivered and assessed prior to SIRXWHS003 being commenced.
• To achieve this nationally accredited qualification, 11 units must be completed; 7 core units and 4 elective units.
Entry Requirements
There are no entry requirements to study this qualification, although students must be able to provide a Unique Student Identifier (USI) and identification.
Students must also complete a short Language, Literacy and Numeracy (LLN) assessment to assist VTS in identifying a learner’s eligibility and individual needs.
Eligibility Requirements
Eligibility for funded training is determined by the Government of Western Australia Department of Training and Workforce Development and may change from time to time.
To check the most up-to-date requirements, please view the eligibility criteria here.
Learning Resources
VTS provides the student with the required learning resources.
Skills Recognition
Students may be eligible for recognition of prior learning or credit transfers, reducing the time and cost of their studies.
Recognition of Prior Learning (RPL)
At VTS, we recognise that you may have gained skills and knowledge through previous work, study or life experience. Recognition of Prior Learning (RPL) is a formal assessment process that allows us to evaluate these existing skills and, where appropriate, give you credit for what you already know.
RPL can help reduce the amount of training you need to complete if your previous skills and experience meet the requirements for your course. Our team can talk you through the process and help you understand if it’s right for you.
If you believe you may be eligible, you will need to provide evidence of your skills and knowledge. This evidence must be:
- Authentic – your own work
- Sufficient – enough to show consistent competence over time
- Current – up to date with industry standards and practices
- Valid – relevant to the unit or qualification being assessed
To discuss RPL and whether it applies to your situation, please speak with our Student Services team or your trainer.
Credit Transfer
If you have previously completed units of competency that are equivalent to those in your course, you may be able to receive a credit transfer. This means you won’t need to repeat training for units you’ve already achieved.
To apply, you’ll need to provide certified copies of your qualification or statement of attainment, or your USI transcript. We will verify your documents with the issuing RTO or the national register before awarding any credit.
