Introduction
Develop the skills to engage customers and drive retail sales. This nationally recognised skill set will equip you with the confidence and expertise to engage customers effectively, provide expert product advice and deliver exceptional service that drives sales and builds lasting customer relationships.
Learn to communicate professionally with customers and colleagues, work efficiently in fast-paced retail environments and complete sales transactions with accuracy and care. Perfect for anyone working in or entering retail roles who wants to enhance their customer engagement capabilities and boost their career prospects
Course Outline
CORE UNITS
| Unit Code |
Unit Description |
| SIRXCEG001 |
Engage the customer |
| SIRXCOM001 |
Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 |
Work effectively in a service environment |
| SIRXIND003 |
Organise personal work requirements |
| SIRXPDK001 |
Advise on products and services |
| SIRXSLS002 |
Follow point-of-sale procedures |
• To achieve this accredited skill set, 6 units must be completed.
Entry Requirements
This Skill Set is for individuals who are working in customer service roles in the retail industry.
Students must be able to provide a Unique Student Identifier (USI) and identification.
Students must also complete a short Language, Literacy and Numeracy (LLN) assessment to assist VTS in identifying a learner’s eligibility and individual needs.
Learning Resources
VTS provides the student with the required learning resources.
Skills Recognition
Students may be eligible for recognition of prior learning or credit transfers, reducing the time and cost of their studies.
Recognition of Prior Learning (RPL)
At VTS, we recognise that you may have gained skills and knowledge through previous work, study or life experience. Recognition of Prior Learning (RPL) is a formal assessment process that allows us to evaluate these existing skills and, where appropriate, give you credit for what you already know.
RPL can help reduce the amount of training you need to complete if your previous skills and experience meet the requirements for your course. Our team can talk you through the process and help you understand if it’s right for you.
If you believe you may be eligible, you will need to provide evidence of your skills and knowledge. This evidence must be:
- Authentic – your own work
- Sufficient – enough to show consistent competence over time
- Current – up to date with industry standards and practices
- Valid – relevant to the unit or qualification being assessed
To discuss RPL and whether it applies to your situation, please speak with our Student Services team or your trainer.
Credit Transfer
If you have previously completed units of competency that are equivalent to those in your course, you may be able to receive a credit transfer. This means you won’t need to repeat training for units you’ve already achieved.
To apply, you’ll need to provide certified copies of your qualification or statement of attainment, or your USI transcript. We will verify your documents with the issuing RTO or the national register before awarding any credit.
