SIRSS00024 Retail Customer Engagement Skill Set

Introduction

The SIRSS00024 Retail Customer Engagement Skill Set teaches a set of skills for individuals to interact and communicate with customers and colleagues to provide product and service knowledge, assist with enquiries and complete sales transactions.

Mode of Study

Delivery is structured with 3 days of theory broken into the following themes:

Working in Industry
Communication
Sales 101

These themed workshop sessions are then supported with 1:1 workplace visits from a Trainer & Assessor to train and assess the students in a real retail environment.

Entry Requirements

This Skill Set is for individuals who are working in customer service roles in the retail industry.

Students must be able to provide a Unique Student Identifier (USI) and identification.

Students must also complete a short Language, Literacy and Numeracy (LLN) assessment to assist VTS in identifying a learner’s eligibility and individual needs.

Learning Resources

VTS provides the student with the required learning resources.

Recognition of Prior Learning

RPL is available, please contact VTS for more information.

SIRSS00024 - Retail Customer Engagement Skill Set

A set of skills for individuals to interact and communicate with customers and colleagues to provide product and service knowledge, assist with enquiries and complete sales transactions.

Introduction

Mode of Study

Entry Requirements

Learning Resources

Recognition of Prior Learning