SIRSS00035 Retail Leadership Transition Skill Set

Introduction

The SIRSS00035 Retail Leadership Transition Skill Set is your pathway to confidently take on supervisory responsibilities in retail.

Perfect for those stepping up in their careers, this nationally recognised skill set equips you with the practical knowledge and skills to lead a team, manage workplace health and safety and oversee stock and cost control.

This course is designed for retail professionals ready to elevate their roles, ensuring you have the tools to effectively manage day-to-day operations and support a productive, motivated team.

Course Outline

CORE UNITS

Unit Code	Unit Description
SIRRINV002	Control stock
SIRRRTF002	Monitor retail store financials
SIRXCEG008	Manage disrespectful, aggressive or abusive customers
SIRXCEG009*	Manage workplace responses to disrespectful, aggressive or abusive customer behaviour
SIRXMGT001	Supervise and support frontline team members
SITXHRM002	Roster staff

• To achieve this accredited skill set, 6 units must be completed.
• Units marked with an * require SIRXCEG008 Manage disrespectful, aggressive or abusive customers to be completed as a prerequisite unit.

Entry Requirements

Completion of SIRXCEG008. 1 unit credited.

Students must be able to provide a Unique Student Identifier (USI) and identification.

Students must also complete a short Language, Literacy and Numeracy (LLN) assessment to assist VTS in identifying a learner’s eligibility and individual needs.

Delivery

The delivery of this course includes classroom-based face to face training, practical training and supported self-study and research.

Eligiblity Requirements

Eligibility for funded training is determined by the Government of Western Australia Department of Training and Workforce Development and may change from time to time.

To check the most up-to-date requirements, please view the eligibility criteria here.

Learning Resources

VTS provides the student with the required learning resources.

Recognition of Prior Learning

RPL is available, please contact VTS for more information.

SIRSS00035 - Retail Leadership Transition Skill Set

A set of skills for individuals to undertake supervisory responsibilities in a retail business in relation to staffing, work health and safety and stock and cost control.