Vocational Training Services Qualifications Skill Sets

Learning a skill set is an excellent way to upskill for specific skills and knowledge required for their job; or in situations where a full qualification is not required.

A skill set is a short course that’s developed by choosing individual units of competency from a full qualification (or qualifications) that target a specific set of skills and knowledge, to meet the needs of industry or a particular job role.

Future Chef Job Ready Program

Love food and the buzz of a professional kitchen? The Future Chef Job Ready Program gives you hands-on training and real-world experience to kickstart your chef career!

AE378 Business Ready Skill Set

Get job ready with practical skills in workplace safety, software use, and time management through this Work Ready Skill Set.

SITSS00071 Responsible Service of Alcohol

Learn how to serve alcohol responsibly under state legislation and gain your RSA certification with this short course.

Digital Workplace Job Ready Program

AF225 Introduction to Digital Administration Skill Set

Get job ready with digital skills, customer service training and real-world experience to step confidently into the workforce.

SITSS00069 Food Safety Supervision Skill Set

Gain the knowledge and skills to handle food safely and meet national hygiene requirements in this 2-day Food Safety Supervision workshop.

AE881 Introduction to Hospitality Skill Set

If you’re eager to work in a restaurant, hotel, resort, club, winery, bar, or licensed cafe, our Introduction to Hospitality Skill Set is a great starting point.

AE766 Introduction to Commercial Cookery Skill Set

Gain essential kitchen skills with the AE766 Introduction to Commercial Cookery Skill Set, covering equipment use, hygiene, and food safety.

SIRSS00022 Manage disrespectful, aggressive or abusive customers

This course is designed for people working in customer service roles across a range of industries who are seeking additional skills to manage disrespectful, aggressive, or abusive customers.

SIRSS00024 Retail Customer Engagement Skill Set

Retail team member assisting customers with product advice in a modern retail store

A set of skills for individuals to interact and communicate with customers and colleagues to provide product and service knowledge, assist with enquiries and complete sales transactions.

SIRSS00025 Retail Customer Relationship Skill Set

Learn to connect with retail customers, deliver excellent service, resolve issues, and build lasting relationships that drive sales.

SIRSS00035 Retail Leadership Transition Skill Set

A set of skills for individuals to undertake supervisory responsibilities in a retail business in relation to staffing, work health and safety and stock and cost control.