Skill Sets

A set of skills for individuals to interact and communicate with customers and colleagues to provide product and service knowledge, assist with enquiries and complete sales transactions.

A set of skills for individuals to undertake supervisory responsibilities in a retail business in relation to staffing, work health and safety and stock and cost control.

A set of skills for individuals to build and maintain relationships with retail customers to achieve sales targets through effective engagement, providing high quality customer service and assistance with difficulties and developing relationships with customers that generate loyalty.

If you have a passion for food and love the idea of working in a fun and fast-paced professional kitchen, creating beautiful and delicious dishes, the Future Chef Job Ready Program offers you training combined with work placement in a commercial kitchen, plus the opportunity to connect with apprenticeship opportunities and get cooking on your future chef career!

Our 2-day workshop SITSS00069 Food Safety Supervision Skill Set is designed to empower you to meet and exceed the food standards that outlines the requirements for safe food handling and hygiene practices in food businesses in Australia.

This course is designed for people working in customer service roles across a range of industries who are seeking additional skills to manage disrespectful, aggressive, or abusive customers.

This nationally recognised short course will teach you how to serve alcohol responsibly, in accordance with state government legislation, and receive your RSA Responsible Service of Alcohol certification. 

This Program and Work Ready Skill Set will give you the skills and knowledge required to follow work health and safety (WHS) and emergency procedures and instructions, use computer software, and apply time management to your working tasks.