Skill Sets

The Digital Workplace Job Ready Program prepares you for roles using business software and delivering great customer service. With training and a practical work placement, you’ll be ready to step confidently into the workforce.

If you’re passionate about food and love the buzz of a professional kitchen, the Future Chef Job Ready Program offers hands-on training and real-world work placement in a commercial kitchen. Build your skills, connect with apprenticeships and cook up your future chef career!

This nationally recognised short course will teach you how to serve alcohol responsibly, in accordance with state government legislation, and receive your RSA Responsible Service of Alcohol certification. 

Our 2-day workshop SITSS00069 Food Safety Supervision Skill Set is designed to empower you to meet and exceed the food standards that outlines the requirements for safe food handling and hygiene practices in food businesses in Australia.

This Program and Work Ready Skill Set will give you the skills and knowledge required to follow work health and safety (WHS) and emergency procedures and instructions, use computer software, and apply time management to your working tasks.

This course is designed for people working in customer service roles across a range of industries who are seeking additional skills to manage disrespectful, aggressive, or abusive customers.

A set of skills for individuals to interact and communicate with customers and colleagues to provide product and service knowledge, assist with enquiries and complete sales transactions.

A set of skills for individuals to build and maintain relationships with retail customers to achieve sales targets through effective engagement, providing high quality customer service and assistance with difficulties and developing relationships with customers that generate loyalty.

A set of skills for individuals to undertake supervisory responsibilities in a retail business in relation to staffing, work health and safety and stock and cost control.