Course Type: Skill Sets

Vocational Training Services Qualifications Skill Sets

Learning a skill set is an excellent way to upskill for specific skills and knowledge required for their job; or in situations where a full qualification is not required.

A skill set is a short course that’s developed by choosing individual units of competency from a full qualification (or qualifications) that target a specific set of skills and knowledge, to meet the needs of industry or a particular job role.

SIRSS00024 Retail Customer Engagement Skill Set

A set of skills for individuals to interact and communicate with customers and colleagues to provide product and service knowledge, assist with enquiries and complete sales transactions.

SIRSS00035 Retail Leadership Transition Skill Set

A set of skills for individuals to undertake supervisory responsibilities in a retail business in relation to staffing, work health and safety and stock and cost control.

SIRSS00025 Retail Customer Relationship Skill Set

A set of skills for individuals to build and maintain relationships with retail customers to achieve sales targets through effective engagement, providing high quality customer service and assistance with difficulties and developing relationships with customers that generate loyalty.

Future Chef Job Ready Program

If you have a passion for food and love the idea of working in a fun and fast-paced professional kitchen, creating beautiful and delicious dishes, the Future Chef Job Ready Program offers you training combined with work placement in a commercial kitchen, plus the opportunity to connect with apprenticeship opportunities and get cooking on your future chef career!

SITSS00069 Food Safety Supervision Skill Set

Our 2-day workshop SITSS00069 Food Safety Supervision Skill Set is designed to empower you to meet and exceed the food standards that outlines the requirements for safe food handling and hygiene practices in food businesses in Australia.

SIRSS00022- Manage disrespectful, aggressive or abusive customers

This course is designed for people working in customer service roles across a range of industries who are seeking additional skills to manage disrespectful, aggressive, or abusive customers.

SITSS00071 – Responsible Service of Alcohol

This nationally recognised short course will teach you how to serve alcohol responsibly, in accordance with state government legislation, and receive your RSA Responsible Service of Alcohol certification.

Combined Skill Sets

This workshop combines the skill sets SITSS00071 Responsible Service of Alcohol and SIRSS00022 Manage Disrespectful, Aggressive or Abusive Customers in one 2 day workshop.

AE378 – Business Ready Skill Set

This Program and Work Ready Skill Set will give you the skills and knowledge required to follow work health and safety (WHS) and emergency procedures and instructions, use computer software, and apply time management to your working tasks.